Office 365 Home renewal ConversionBlockedSubscriptionViolations error.

Update: See the end of this post for the fix!

Today I tried to renew an Office 365 Home subscription with a pack purchased from Amazon.
The front of the genuine Microsoft product states “1 Year New or Renewal”.
I followed the instructions ( https://support.office.com/en-us/article/Renew-Office-365-for-home-58f3d0f8-15c4-4ad8-8c5f-16d682e8b545#BKMK_RenewO365HomePersonal_Key ) on renewing with a product key and was swiftly greeted with the error:

officesuberror

Sorry – we can’t set up your account at the moment
Hang on to your product key, and try again later.

If this happens again, contact support.

Error code: ConversionBlockedSubscriptionViolations

There seems to be absolutely no information about this error on the internet.

I clicked the option to contact support online chat and in a roundabout way.. I was told that the product was a “POSA” (Point of Sale Activation) product and I need to contact the Accounts department by phone.

I called them… got put through to three different departments and by the third.. the call quality was so awful I couldn’t understand them and they couldn’t understand me.

We did manage to exchange my phone number and they claimed they would call me back.. and never did. I tried calling again and spent 20 minutes on hold with no answer.

Seriously – it shouldn’t be so difficult to deal with Microsoft.

I blogged back in 2013 that they suffered from call quality issues after being transferred between departments. It seems this issue still exists.

Given the difficulty getting hold of them – I plan to just let the current subscription expire and then see if it will let me assign the code.

Update & Fix!: I called Microsoft again and this time spoke to Accounts and Billing who fixed the error! It seems that, at some point in the past, the account had been renewed online at Office.com using a credit or debit card. This puts it into a “subscription”. The account had the automatic renewal option turned off – which Microsoft says puts the account in a cancellation mode.

The rep I spoke to had to put the account back to active, I then had to sign out and sign back in, then use the key and renewal was finally successful!

I’ve attached a recording of the useful part of the phone call in case someone else is stuck with this problem and Microsoft are not able to figure out how to fix it. Point them at this article and call recording and hopefully they will figure it out for your account.

Advertisements
This entry was posted in Uncategorized. Bookmark the permalink.

10 Responses to Office 365 Home renewal ConversionBlockedSubscriptionViolations error.

  1. Angel says:

    It happen the same to me, will call them tomorrow.

  2. Let me know how you get on. I gave up and will try again closer to the expiry time.

  3. Success! I will edit the original post with the fix.

  4. Mick nothing says:

    Thanks. Works for me.

  5. Adam says:

    don’t suppose you have the accounting number as opposed to having to go through requesting a support chat call. wasted an hour with chat support, even quoting your article but the tech insisted that his way was better. he ran the exe to download but now i’m still stuck with the same error while trying to complete the activation. my situation is with a copy of Office Home & Business 2013 that I finally ripped the cellophane off of this evening while setting up a new unit. Had bought too many licenses in 2015 and had a spare available.

  6. I think I always called the main number and then pressed the required key presses and then probably also had to ask the agent I initially spoke to – to be put through to the billing / subscriptions team.
    They do seem to always want to “check the key”, I remember having to tell them that I had already done that during the last call etc.

  7. Daniel says:

    Wasted two hours with MS support until I eventually found your article. It worked like a charm – no support needed. You can do everything by yourself.. Thanks a lot!

  8. Thanks for the feedback. It does amaze me that their support don’t see this more often and know, instantly, how to get around it.

  9. David says:

    Microsoft have deleted the page you linked: https://support.office.com/en-us/article/Renew-Office-365-for-home-58f3d0f8-15c4-4ad8-8c5f-16d682e8b545#BKMK_RenewO365HomePersonal_Key. They still have numerous broken links to this page. I’m on a trial and was toying with buying cheaper from a shop but with a quick check I can’t find any way to redeem a product key.

Comment on this topic

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s