More onlineresolve scams

If you look back through the last few posts you will see that a fake tech support company, onlineresolve, have been sending phishing and other junk to their vicitms.

Today is slightly different. Instead of a fake Amazon order it is an email claiming that the victim has renewed their “Tech Protection Plan” for “Premium Tech Support”.

The message came from a gmail account and the content is entirely images so there is no easy way for spam filters to check the text / wording.

The email reads:

Dear Customer,

Greetings from Premium Tech Support!

This notice is to keep you informed that your existing Tech Protection Plan has expired on November 2nd, 2020 at 23:59:59 hrs

To ensure continued protection of your computer, your account has been AUTO-RENEWED of your service effective after expiry date for $429.99 which will be valid for the next 3 years.

However, if you wish to CANCEL your service and GET YOUR REFUND for today’s transaction $429.99, we request you call to us at: (805)-284-9888 to discontinue.

NOTE: You are required to deactivate the service before getting your refund.

THIS IS A SYSTEM GENERATED EMAIL. ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMNERSHIP. PLEASE REACH US TO CANCEL.

Details:
Name: PC-PROTECT 6.81.3.3
Price: $429.99
Period: 3 YEARS

Best Regards,
Premium Tech Support, LLC
1110 Gold Street, Van Nuys, CA 91405

Customer Service:
Phone: (805)-248-9888
Mon-Sat: 08:00 AM – 04:00 PM (EST)

@ All Rights Reserved Premium Tech Support, LLC

It is important to note that the victim that was sent this message did not give the previous tech support scammers any payment details. The above message is a fake designed to get the victim to call up and, likely, give over their bank details in a “refund scam” where the scammers will likely “refund too much” and then request the remainder back by Google, iTunes or other gift cards (which are impossible to then cancel and get a refund on!).

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2 Responses to More onlineresolve scams

  1. Mr. S. Hallett says:

    I got one of these today saying my Windows Defender has auto renewed. After initial panic I’ve read from yourselves and others its a scam.

  2. I’ve also had them again today. I see copies from multiple victims and each one has the same order number. Fail.

    —QUOTE—
    This is to inform you that your subscription is not canceled yet. We have tried to contact you on your registered number but we could not get through. If you do not cancel your service today then the amount will be auto-debit from your account automatically.
    Thanks for your order. We have received your payment of $499.95.Thanks for renewing your subscription
    This is your final Order Summary
    Order Number:- WD377749821
    D-efender Security
    Order Total:- $ 499.99
    To Change Or Cancel please call us as soon as possible at
    +1 602-563-5979
    We hope you enjoy the fabulous items you chose.

    Kind Regards
    G-e-e-k-s-s S u p p o r t
    Redmond, California USA 98073
    —END QUOTE—

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