supportcare.net / Geek Masters / eSupportStation / vlinks tech support scam cold callers.

Another day and, unusually, another tech support scammer but one who called me!

Looking back at my call records it seems they had tried to call on Friday morning too but got through to my answerphone.

This is the first time they have called my number. Normally I have to call them from a fake virus warning page or a friend of mine is called and I have to use the number the friend was given.

The caller ID they called from was “0001632960451” (numbers beginning 000 don’t exist.. but let’s imagine they have broken and / or faked caller ID). At a later date they also called from “00666675”

The initial domain they went to for “ordering” the service I “needed” was:

http://www.supportcare.net/our-plans

The current whois information for the domain is associated with:

Registrant Name: Archit Gupta
Registrant Street: A-4/211 DDA JANTA FLATS
Registrant City: PASCHIM VIHAR
Registrant State/Province: Delhi
Registrant Postal Code: 110063
Registrant Country: IN
Registrant Phone: +91.9953444997
Registrant Email: architguptaa@gmail.com

Yet the website gives a US address and phone number of

276 Fifth Avenue, Suite 704
New York, NY 10001
Ph.: +1-877-848-3948
Email: support@supportcare.net

The email address used is only associated with one other domain that doesn’t seem to be active.

The second part of the payment (the cart stuff) seems to run from zoomworld.ca which gives a logo called Geek Masters.
The zoomworld website code also leaks what appears to be previous name of “SG Technologies Inc.”

ESupportstation is the “merchant name” being used at the payment processor.

The server that their website is hosted on is “45.79.143.121” which has the reverse DNS of “server.studiosos.biz”. The website at www.studiosos.biz, which appears to be an invoice software company, is the same exact template and layout as the supportcare.net site.

studiosos give their address, on their website, as:

1800 Windridge Drive, Sandy Springs
Atlanta GA 30350
Ph.: +1-404-382-0802

Yet their whois details, at the time of writing, give the same address as published on the scam support supportcare.net site:

Registrant ID: DI_47249721
Registrant Name: Studio SOS LLC
Registrant Organization: Studio SOS LLC
Registrant Address1: 276, 5th Avenue, Suite 704
Registrant City: New York
Registrant State/Province: New York
Registrant Postal Code: 10001
Registrant Country: United States
Registrant Phone Number: +1.8622466786
Registrant Email: mail@studiosos.biz

The computer they connected to my test computer from seemed to be on the domain “vlinks”, possibly the name of an outsourcing call center?

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2 Responses to supportcare.net / Geek Masters / eSupportStation / vlinks tech support scam cold callers.

  1. Mr Michael Wilson says:

    Hello Computer Person
    I was the victim of a scam with electonnixTrade last jJune. I purchased a microwave from their site. My Visa card was declined. They asked me to pay by a BACS transfer to a Barclays Bank account. Not realising how foolish this was I proceeded to make the payment. The microwave did not arrive. They said it would take 7 days to be delivered. Obviously this gave them time to get the money out of the account. I reported the scam to action fraud. I have been advised that the police have caught someone. I have cmplianed tomfinancial ombudsman stating that I feel that Barclays has failed in their duty of care to ensure that the person who opened the account was a bona fida customer. They have not up held my complaint.

    I have to reply by 28 March if I want them to look at the case again. I need to provide new information to support my complaint. I wonder if you could assist with this. I saw on your website that you had calculated how many people had been a victim of a scam. You also had information about when the domain was set up. Would it be possible for you to put this information in an email and send it to me. My main concern is to raise awareness in order to prevent other people falling victim to scams. I also believe that unless the banks are held accountable that they will not take action to prevent fraud. Sorry to ask you to do this but I do,what to continue with the complaint.

  2. “Barclays has failed in their duty of care to ensure that the person who opened the account was a bona fida customer”.
    Sadly this normally isn’t the case. From what I gather almost all of the accounts are genuine and fairly long standing accounts that suddenly start being used for the fraud. What the banks are liable for are transactions after the date and time they were informed of fraud. If the police can tell you the date and time that they made Barclays aware and if your payment falls after this time you should be due recompense.

    “you had calculated how many people had been a victim of a scam. You also had information about when the domain was set up.”
    All the information I have is on that page ( https://thecomputerperson.wordpress.com/2015/07/29/bank-accounts-associated-with-electronic-goods-scams/ ).

    “I also believe that unless the banks are held accountable that they will not take action to prevent fraud.”
    I also believe this.. however in most cases (see the first point) the only way they could identify potential fraud of this type is to be very proactive about investigating why an account may suddenly have an increase in inbound BACS transfers. Very onerous on the bank and also very prone to identifying innocent reasons / people.
    Where it can be prevented is crappy advertising networks carrying the adverts for the scam sites. A lot of people find the scam site by googling for TVs, Microwaves, Fridges etc.. and see an advert that the scammers have paid for. Google and other advertising networks do next to no verification on who buys adverts and to which websites they send people.

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